How to turn your Bank into a Customer Experience Champion

8 Key Success Factors to ensure an excellent CX maturity level

Digital has a central role in addressing customer experience. But it goes beyond channels to create an omnichannel experience that should look to match consumer expectations and needs regarding usability, safety, and speed.

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“With the digitalization of all things, consumers’ attention span is decreasing as is their patience to go to a branch to get things done."

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